Location Dropdown Management

Add sub-locations (like specific clinics) and map them to their parent queues.

Display Name (e.g., Walk-in Clinic)

Parent Queue Target

Add Mapping

Intake Form Configuration

Toggle which fields are visible on the public intake form:

Field	Visible on Form	Mandatory (Required)
Username
Email Address
Phone Number
Location
Computer Name / Service Tag
Issue Brief (Title)
Detailed Description

Save Settings

Legacy Data Import

Upload a CSV export from your previous ticketing system to populate the database.

Select CSV File

Upload & Import

Auto-Assign Keywords

Assign tickets automatically based on keywords found in the user's request. Separate keywords with commas.

Technician

Keywords (e.g., printer, toner, paper jam)

Save Rule